Frequently Asked Questions

Club Pilot is used by private clubs, public courses, resorts, and sports clubs of all sizes. Any club that wants faster communication, fewer phone calls, and better member engagement benefits from a mobile-first approach. The platform scales easily as your needs grow.

Club Pilot combines text messaging, a branded mobile app, and an AI Concierge into one ecosystem. The platform handles real-time, conversational text messaging, with AI answers for routine questions, and an app that builds community and engagement—all working together to reduce staff workload and improve service.

Onboarding is simple and guided by a dedicated rep. We help you upload contacts, branding, and key information—no technical work required. Most clubs are live with text messaging in days, not weeks.

Yes. You can add staff members with access to see and respond to messages. This keeps communication organized and avoids bottlenecks or missed requests.

Clubs typically see a significant reduction in phone calls as routine questions move to text and AI-assisted responses. Staff spend less time answering repetitive questions and more time focused on members and operations. Look for case studies coming out soon with time-saving details.

Most clubs can launch text messaging within a few days. Setup is simple, guided, and requires no technical resources from your team.

Members receive messages directly on their phones like any other text. They can reply instantly, turning one-way announcements into real conversations without calling the club.

Members can opt out at any time. Their preference is automatically respected, keeping your club compliant and your communication trusted.

Yes. Members can opt in to specific message types—events, dining, alerts, or updates—so they receive what matters most to them. QR codes can be printed and scanned by members to make opt-in fast and easy.

Absolutely. You can message staff, committees, or targeted member groups independently, keeping communication focused and relevant—making communication more effective and reducing noise.

Yes. We provide a short code for clubs to use that’s fast and easy to setup. But clubs can also request a dedicated local number or short code, or use their own main club number to create a familiar and trusted sender for members. Ask our team about the time-frame for deployment with the options.

Yes. Messages can be personalized with names, event details, or other member information to increase engagement and response rates. For example, you can automate birthday notifications for each member with special offers or rewards for surprise and delight.

Yes. You can see delivery status, responses, and engagement in real time, giving staff visibility and confidence that messages are being seen and acted upon.

Yes. Text messaging is now the gold standard for communication—reaching members instantly with messages they see, read, and act on. Urgent alerts are sent instantly via text, ensuring members receive critical updates in seconds—not buried in email inboxes.

Micro-surveys are short, mobile-friendly polls sent to members via text message using a secure personal link. Members simply tap the link to view and complete the survey in seconds—no logins or long forms. Responses are tracked in real time, making it easy to see participation and results instantly, with optional visibility to respondents.

Surveys can be anonymous or identified. Results are displayed in a clear dashboard, making trends and sentiment easy for managers to understand and share.

Most responses come in within minutes or hours—not days. This allows leadership to act quickly with real-time insight.

Yes. You can see who participated, response rates, and overall engagement at a glance.

Survey results are available in real time inside the platform and can be viewed on demand. You can instantly download a PDF summary to share with leadership, committees, or boards to support informed decision-making.

Aimi works directly within your club’s text messaging experience. When members reply with a question, Aimi scans the message, references your club’s private knowledge base, and responds instantly when appropriate—routing more complex questions to staff for personal follow-up.

Aimi is trained on your club’s own knowledge, including policies, rules, FAQs, and documents you upload to the platform. It learns how your club operates and adapts to your preferred tone and style, continuously improving over time with staff review and feedback.

Yes. The app is free for members to download in the Apple Store and Google Play. Thousands of golfers use the App to plan games, score matches, and stay connected.

Often, yes. Many clubs discover members already use the app, making adoption faster and easier. Many members who experience the beautiful design of the APP refer us to clubs like yours!

The Golf Pilot App is free to download and designed for natural, organic adoption. Members download the app from the App Store or Google Play, and our technology recognizes their club membership using their USGA GHIN®, email, or mobile number. Once connected, members can easily find fellow members, organize games, and build their own private network—while your club’s logo and events appear alongside their personal schedules, driving ongoing engagement without extra effort from your staff or the club.

Branding the app is simple. During setup, you upload your logo, event schedule, and member directory—and we handle the rest. Our technology automatically transforms the app into a club-branded experience for all your members, making it easy for them to connect, view events, and build their own private network with just a click. No tech needed on your end. And no fuss.

The app is designed as a social hub for planning, scoring, and member engagement. While members continue using their existing tee sheet system to book tee times today, we are actively exploring integrations with leading tee sheet providers. Additional integration options are planned for future updates—stay tuned.

Club Pilot simplifies every stage of event communication—from promotion to RSVPs to reminders and follow-up. Send text message invitations that link to your event pages, track responses in real time, and fill last-minute openings with automated reminders. Events appear in the Golf Pilot App alongside members’ calendars as well. And post-event micro-surveys capture fast feedback to improve future events.

Currently, Club Pilot can help clubs set up credit card processing capabilities for events and payments. Additional payment integrations are planned for future updates—stay tuned.

During your free trial, you’ll get 14 days to experience every feature of the platform. There’s no credit card required and you can upgrade at any time.

Yes. Club Pilot offers flexible pricing with no long-term commitment, and text message credits can be purchased in smaller batches with savings as you scale. This makes it easy to start with staff, committees, or select member groups and expand at your own pace.

You purchase message credits based on usage. The more credits you buy, the lower the cost per message—keeping pricing flexible and predictable.

One message credit equals one standard SMS message segment sent to one recipient (up to 160 characters). Messages that include images or media (MMS) use more credits, typically three per message, but allow for longer content. The platform automatically calculates credits for you, so there’s no guesswork for staff.

Yes. We offer programs for operators managing multiple clubs. Our team can tailor pricing based on scale and needs.

No. All carrier fees are included in the message credit pricing you see—there are no hidden costs. Carrier fees are built into the per-credit rates we offer, which range from 2¢ to 4¢ depending on volume, so pricing stays simple and predictable for your club.

No. You can add as many members, staff, and team members as needed. The platform is built to scale easily, making it future-proof as your club, resort, or organization grows.

Yes! We offer team support and a dedicated manager as part of the onboarding process who will help you setup your account, monitor your performance, provide tailored SMS marketing advice, with online and text support as needed.

Member data is encrypted and securely stored. We follow industry best practices to protect privacy and access.

Yes. Club Pilot is fully compliant with carrier rules, opt-in, and opt-out requirements to protect both clubs and members.

Messages are delivered through trusted carrier networks with high reliability and real-time delivery reporting.

Club Pilot is built on proprietary software designed specifically for clubs—not white-labeled solutions. This offers clubs tighter control over member data, stronger security standards, and features purpose-built for club communication rather than typical outsourced text messaging platforms.