Club Pilot Terms and Conditions

Effective Date: January 1, 2026

These Terms and Conditions (“Terms”) govern access to and use of the Club Pilot Platform (the “Platform”), operated by Golf Pilot, Inc. (“Golf Pilot,” “we,” “us,” or “our”). These Terms apply to all clubs, organizations, administrators, and authorized users (“Subscriber,” “you,” or “your”) using Club Pilot services.

These Terms replace any prior consumer-app terms and are specific to Club Pilot, the club communication platform.

1) Acceptance of Terms

By accessing or using the Platform, you agree to these Terms. If you do not agree, you may not use the Platform.

If you are using the Platform on behalf of an organization, you represent you have authority to bind that organization, and “you” refers to that organization.

2) License and Intellectual Property

Club Pilot is licensed, not sold, to Subscribers for internal business use.

You may not copy, modify, reverse engineer, decompile, disassemble, translate, extract source code, or create derivative works from any part of the Platform.

All trademarks, copyrights, database rights, proprietary software, AI models, workflows, and intellectual property related to the Platform are owned exclusively by Golf Pilot, Inc., or its licensors.

3) Our Commitment + Platform Changes

We aim to provide a reliable, secure, and continually improving Platform.

We may update, modify, enhance, suspend, or discontinue features at any time. We may introduce new tiers, paid features, usage-based pricing (including message credits), or add-ons. Where required or commercially reasonable, we will provide notice of material pricing or plan changes in advance.

4) Accounts, Authorized Users & Security

You may add administrators, staff, and other authorized teammates.

You are responsible for:

maintaining secure credentials and access controls
ensuring only authorized individuals use the Platform
all activity under your account, including content sent by staff users

Notify us promptly if you suspect unauthorized access.

5) Club Data, Member Data & Privacy

You may upload contact lists, documents, policies, schedules, and other materials (“Club Data”) to operate the Platform.

We do not sell member or club data. Period.

We use data solely to provide Club Pilot services, including messaging, AI responses, analytics, and reporting.

You are responsible for ensuring you have the proper rights and permissions to upload member data and communicate with members via SMS or digital channels.

AI Features (Aimi)

AI features (including Aimi) operate only using data you explicitly provide or authorize. You understand:

AI output may be helpful but is not guaranteed to be complete, correct, or suitable for every situation
you are responsible for reviewing and overseeing AI use in your club operations

6) Messaging Services, Credits, and Carrier Reality

A) Messaging Delivery and Timing

The Platform transmits messages through third-party carriers and messaging partners. Final delivery is determined by carriers and recipient devices, and is not guaranteed. Delivery speed, filtering, blocking, and routing are outside our control and may change without notice.

B) Delivery Reporting and Analytics

Delivery and engagement metrics may exclude messages that are not eligible for delivery (e.g., unreachable, disconnected, landline, blocked numbers, carrier filtering, opt-out status). Metrics are provided for operational convenience and are not a guarantee.

C) Message Credits (If Applicable)

If your plan uses message credits:

credits are consumed when messages are submitted for delivery (not when delivered)
message length, special characters, emojis, and media may increase segments and credits used
MMS typically consumes more credits than SMS
carrier pricing and pass-through costs may change, which can affect credit pricing and credit consumption rules

We may adjust credit pricing and rules to reflect carrier/ecosystem changes.

7) Compliance, Opt-In/Opt-Out, and Our Enforcement Rights

Text messaging is subject to carrier rules and opt-in/opt-out requirements, including TCPA and related state laws (“mini-TCPA”).

You are responsible for:

lawful communication practices and consent collection
maintaining opt-in records and honoring opt-outs immediately
message content compliance (including prohibited content rules)

Compliance Tools + Compliance Messages

You authorize us to send compliance-related messages when needed (including opt-in, opt-out, and confirmation messages) to support carrier requirements and protect deliverability. These messages may consume credits where applicable.

Proof of Consent

We may request proof of opt-in/consent for specific numbers or campaigns. Failure to provide proof within a reasonable timeframe may result in message throttling, suspension, or termination.

8) Content Responsibility + Prohibited Use

You are solely responsible for all content you send or publish using the Platform, including AI-assisted messages you approve or send.

Prohibited use includes content or activity involving:

harassment, hate, discrimination, threats, or bullying
pornography or adult content
illegal activity or deceptive/fraudulent messaging
phishing, social engineering, or impersonation
content that violates carrier policies or applicable law

We may monitor, restrict, reject, pause, or suspend messages/campaigns that create compliance risk, threaten deliverability, or violate these Terms.

9) Our Right to Modify Messages for Compliance

To comply with carrier rules and applicable law, we may insert or append required identifiers, opt-out instructions, or compliance language to messages. This may increase message length and credits used. You agree you are responsible for any additional credits or fees that result.

10) Third-Party Services

The Platform may rely on third parties (SMS carriers, hosting providers, analytics services). Their outages, filtering, delivery changes, or limitations may affect performance. We are not responsible for third-party failures beyond our reasonable control.

11) Internet, Network & Device Responsibility

You are responsible for internet access, network configurations, and any carrier/ISP charges. We are not responsible for interruptions caused by local IT restrictions or insufficient connectivity.

12) Fees, Payment, and Disputes (If Applicable)

If you purchase subscriptions, credits, or add-ons, you agree to pay all applicable fees.

You are responsible for charges associated with messages you attempt to send, regardless of delivery outcome.

If you dispute charges, you must notify us in writing within 90 days of the charge date (or your chosen window) or the dispute may be waived.

13) Suspension and Termination

We may suspend or terminate access for:

violation of these Terms
non-payment
suspected fraud or unlawful use
repeated compliance issues or carrier violations
requests from carriers or messaging partners
legal or regulatory concerns

Upon termination:

access rights end immediately
you must stop using the Platform
data handling follows our Privacy Policy and applicable law (including retention obligations)

14) Disclaimers

The Platform is provided “as is” and “as available.” We do not guarantee uninterrupted service, delivery, or availability.

We do not guarantee that AI responses are accurate, complete, or suitable for any specific purpose.

15) Limitation of Liability

To the maximum extent permitted by law, Golf Pilot, Inc. is not liable for indirect, incidental, special, consequential, or punitive damages (including lost revenue, missed communications, reputational harm, member dissatisfaction, or lost data).

Our total direct liability arising out of or related to the Platform will not exceed the fees paid by Subscriber to Golf Pilot in the 3 months prior to the event giving rise to the claim (or another cap you prefer).

16) Indemnification

You agree to indemnify, defend, and hold harmless Golf Pilot, Inc., its officers, directors, employees, contractors, and partners from claims, damages, penalties, and expenses (including reasonable attorneys’ fees) arising from:

your messaging content, campaigns, or use of the Platform
lack of consent/opt-in, failure to honor opt-outs, or TCPA/mini-TCPA violations
violations of carrier rules or prohibited content policies
your Club Data uploads, including IP/privacy claims

17) Governing Law, Venue, and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Club Pilot Platform, the parties agree to first attempt to resolve the matter through good-faith mediation, mutually agreed upon and conducted in Florida, before pursuing litigation.

If mediation does not result in a resolution, any legal action shall be brought exclusively in the state or federal courts located within the State of Florida, and the parties hereby consent to the personal jurisdiction and venue of such courts.

18) Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted with a new effective date. Continued use of the Platform after updates constitutes acceptance.